Job Description
Join our dynamic team immediately! We're urgently hiring Evening/Weekend Remote Customer Support Specialists in Baltimore to deliver exceptional service during peak hours. This flexible, fully remote role offers competitive pay and immediate start dates. Perfect for students, parents, or professionals seeking supplemental income with no commute. Enjoy work-life balance while making a tangible impact in our growing tech ecosystem.
Why Join Us?
- Competitive hourly rates with performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive paid training provided
- Career advancement opportunities
- Health benefits available after 90 days
Responsibilities
- Resolve customer inquiries via phone, chat, and email during evening/weekend shifts
- Process orders, returns, and service requests using our CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed customer interaction records in Salesforce
- Upsell products/services based on customer needs
- Adhere to SLA metrics and quality standards
- Participate in weekly virtual team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/tech environment
- Strong verbal/written communication skills
- Proficiency with CRM tools (Salesforce experience a plus)
- Reliable high-speed internet and quiet workspace
- Availability for 20-30 hours/week (evenings/weekends)
- Ability to multitask in fast-paced digital environment
- Positive attitude and problem-solving mindset