Job Description
Join FlexWork Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Part-Time Customer Service Specialists to join our award-winning team in Los Angeles. Enjoy flexible schedules, weekly pay, and a supportive remote work environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income. Grow your career while maintaining your lifestyle with our industry-leading training and advancement pathways.
Why Choose Us?
• Weekly direct deposit payments
• 100% remote evening shifts
• Comprehensive paid training
• Health & wellness stipends
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 PM PST)
- Resolve billing, technical, and account issues using CRM tools with 95% accuracy
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with day-team specialists for seamless customer transitions
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in remote/inbound roles
- Exceptional communication skills with neutral American English accent
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Availability for 20-30 hours/week across evenings and weekends
- Typing speed of 40+ WPM with strong attention to detail