Job Description
Join our award-winning team at Grand Louisville Hospitality as an Evening Receptionist and receive a $2,500 sign-on bonus! We're seeking a polished professional to deliver exceptional guest experiences during our high-traffic evening hours. This is a perfect opportunity for someone who thrives in fast-paced environments and values work-life balance with consistent evening schedules. Enjoy competitive compensation, comprehensive benefits, and a supportive culture where your contributions are recognized.
Our ideal candidate will be the first point of contact for our discerning clientele, ensuring seamless check-ins, managing reservations, and maintaining our elegant lobby ambiance. With this sign-on bonus, you'll start strong while building a rewarding career in Louisville's premier hospitality destination.
Responsibilities
- Provide exceptional guest service during evening check-ins and check-outs
- Manage reservation systems and handle payment transactions accurately
- Operate multi-line phone systems and direct communications efficiently
- Maintain lobby cleanliness and professional appearance
- Coordinate with housekeeping and security teams for guest requests
- Resolve guest inquiries with discretion and problem-solving skills
- Complete nightly audit reports and administrative documentation
Qualifications
- Minimum 1 year experience in front desk or hospitality role
- Exceptional communication and interpersonal skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Available to work evenings, weekends, and holidays
- Basic knowledge of Louisville attractions and services
- Professional appearance and positive demeanor