Job Description
Join our award-winning team as a Full-Time Evening Receptionist at Greensboro Hospitality Group! We're seeking a polished professional to be the first point of contact for our high-end hotel guests during evening hours. This role offers competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Greensboro's thriving hospitality district. If you excel in customer service, thrive in fast-paced settings, and value teamwork, we encourage you to apply today!
Responsibilities
- Manage front desk operations with precision during evening shifts (3 PM - 11 PM)
- Check guests in/out using our proprietary PMS system while maintaining exceptional service standards
- Handle reservation inquiries, payment processing, and guest requests with efficiency
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling during peak hours
- Resolve guest complaints promptly and professionally
Qualifications
- Minimum 1 year of front desk or customer service experience in hospitality
- Proficiency with PMS systems (e.g., Opera, Cloudbeds) and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Flexibility to work weekends, holidays, and extended hours
- Valid North Carolina driver's license with clean record (for valet duties)
- High school diploma or equivalent; hospitality certification preferred