Job Description
Join our award-winning team as an Evening Receptionist at the heart of Bakersfield's premier hospitality destination! We're offering a $1,500 sign-on bonus for qualified candidates who thrive in fast-paced environments and excel at creating exceptional guest experiences. This full-time evening position (3 PM - 11 PM) includes competitive pay, comprehensive benefits, and opportunities for career growth within our expanding luxury hotel chain.
As the first point of contact for our guests, you'll embody our commitment to excellence while managing front desk operations, coordinating with housekeeping and maintenance teams, and ensuring seamless check-in/check-out experiences. Your warm professionalism will directly contribute to our 95% guest satisfaction rating.
What We Offer:
- $1,500 sign-on bonus (paid after 90 days)
- Health, dental, and vision insurance
- 401(k) with company matching
- Complimentary hotel stays nationwide
- Employee discounts at all partner properties
Responsibilities
- Manage front desk operations during evening shift (3 PM - 11 PM)
- Process guest check-ins/check-outs with speed and accuracy
- Handle reservations, inquiries, and special requests via phone/in-person
- Coordinate with housekeeping and maintenance teams for guest needs
- Maintain accurate guest records and billing information
- Monitor security systems and access control for guest safety
- Resolve guest complaints with professionalism and discretion
- Prepare daily reports and manage cash handling procedures
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel management software (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Bakersfield area attractions/services
- High school diploma or equivalent required