Job Description
Join our award-winning team at Premier Hospitality Group as an Evening Receptionist and become the first point of contact for our distinguished guests. This role is perfect for professionals who thrive in dynamic environments and excel at creating exceptional experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture. Evening shift (3 PM - 11 PM) with weekend rotation required.
Responsibilities
- Manage front desk operations with professionalism and efficiency during evening hours
- Handle guest check-ins/check-outs and reservation management
- Respond to inquiries via phone, email, and in-person with exceptional service
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through impeccable presentation and communication
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, RoomKey)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required