Job Description
Join our award-winning team as an Evening Receptionist at our luxury downtown Jacksonville location! We're offering a competitive hourly rate plus a $1,500 sign-on bonus for qualified candidates who start by November 30th. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and excel at creating exceptional guest experiences.
As the first point of contact for our evening guests, you'll manage check-ins, handle inquiries with professionalism, and ensure seamless operations during evening hours. We provide comprehensive training, flexible scheduling options, and a supportive team environment.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and accuracy
- Answer multi-line phone system and direct calls appropriately
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams
- Handle guest inquiries and resolve issues promptly
- Monitor lobby areas for cleanliness and safety
- Update reservation systems and guest preferences
Qualifications
- Minimum 1 year front desk/reception experience required
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and customer service skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexible evening/weekend availability
- Valid Florida driver's license (for occasional errands)