Job Description
Join our prestigious downtown hotel as an Evening Receptionist and receive a $1,500 sign-on bonus! This pivotal role ensures exceptional guest experiences during our busiest evening hours. You'll be the first point of contact, managing check-ins, handling inquiries, and coordinating with other departments to maintain seamless operations. We offer competitive pay, comprehensive benefits, and a dynamic work environment in the heart of New Orleans.
Why Apply? • $1,500 sign-on bonus for qualified candidates • Competitive hourly wage with growth opportunities • Health, dental, and vision insurance • Free employee parking • Discounts on hotel stays and dining
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel management software
- Answer and direct phone calls promptly with professional etiquette
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest needs
- Prepare daily reports and manage reservation systems
- Maintain a clean, organized, and welcoming lobby area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Louisiana driver's license (if required for errands)