Job Description
Join our award-winning team as an Evening Receptionist with comprehensive paid training! We're seeking a polished professional to create exceptional first impressions during evening hours at our Anaheim location. This role includes full paid training, competitive compensation, and growth opportunities into senior hospitality positions. Ideal for career changers or those seeking evening flexibility.
Our paid training program covers:
- Front desk operations and guest management
- Reservation systems and booking software
- Conflict resolution and customer excellence
- Safety protocols and emergency procedures
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/checkouts with exceptional service
- Answer multi-line phone calls and route inquiries
- Process reservations and manage booking systems
- Resolve guest concerns and escalate issues appropriately
- Maintain clean, organized reception area
- Coordinate with housekeeping and security teams
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred (training provided)
- Strong communication and interpersonal skills
- Proficient with basic computer systems
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization required