Job Description
Join our award-winning team at Grand Harbor Resort & Spa as an Evening Receptionist and unlock exclusive career growth opportunities! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy a dynamic evening schedule (3 PM - 11 PM) with premium benefits including health insurance, 401K matching, and complimentary resort stays. Be the first impression for our luxury guests while working in a state-of-the-art waterfront facility with industry-leading technology.
This role is perfect for hospitality professionals seeking work-life balance with premium compensation. Experience the vibrant nightlife of Jacksonville while building a rewarding career in customer service excellence. Apply today and transform your career with us!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage multi-line phone systems and coordinate reservation inquiries
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Utilize resort management software (Opera) for real-time inventory and scheduling
- Handle emergency procedures and guest conflict resolution with calm authority
- Prepare nightly reports and maintain comprehensive guest preference databases
Qualifications
- 2+ years of hospitality or front desk experience required
- Proficiency in Opera, PMS, or similar hotel management systems
- Exceptional communication skills with multilingual ability (Spanish preferred)
- Strong problem-solving abilities with crisis management certification
- Valid Florida driver's license with clean driving record
- Flexible availability including weekends and holidays
- Ability to stand/walk for extended periods and lift 25 lbs
- Passion for luxury service and attention to detail