Job Description
We are seeking a dedicated and professional Evening Receptionist to join the prestigious team at The Tampa Grand Hotel. In this pivotal role, you will be the face of our establishment during our busy evening hours, ensuring our guests receive a warm welcome and seamless check-in experience.
We pride ourselves on excellence and value our team members. To support your success, we offer a comprehensive package where all necessary hospitality equipment is provided, allowing you to focus entirely on delivering exceptional guest service.
If you have a passion for hospitality and are available for evening shifts, we encourage you to apply today.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently and professionally.
- Manage the front desk operations during evening hours, including answering multi-line phone systems and directing inquiries.
- Handle guest requests, complaints, and special arrangements with a focus on problem-solving and satisfaction.
- Process payments accurately and maintain up-to-date guest records in our Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
- Maintain a clean and organized reception area and lobby.
Qualifications
- High school diploma or equivalent; additional hospitality training is a plus.
- Proven experience as a receptionist or in a front desk role, preferably in a hotel or hospitality setting.
- Excellent verbal communication and interpersonal skills.
- Proficiency with computers and property management software (e.g., Opera, Micros) is required.
- Ability to work independently during evening hours and handle pressure in a fast-paced environment.
- Professional appearance and demeanor.