Job Description
Join our award-winning team at Premier Hospitality Group as an Evening Receptionist and receive a $1,500 sign-on bonus after 90 days of employment! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while maintaining a secure and welcoming environment. This role offers competitive pay, comprehensive benefits, and immediate career growth opportunities in Toledo's vibrant hospitality sector.
As the first point of contact for our guests, you'll embody our commitment to excellence through attentive service, meticulous attention to detail, and seamless problem-solving. We provide extensive onboarding and ongoing training to support your success.
Responsibilities
- Manage front desk operations during evening shift (4 PM - 12 AM) including check-ins, check-outs, and room assignments
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Monitor security systems and ensure building safety protocols are followed
- Coordinate with housekeeping and maintenance teams for guest requests
- Prepare nightly reports and manage key inventory
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficient with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Toledo area attractions and services