Job Description
Join our award-winning team at Detroit Premier Hospitality Group as an Evening Receptionist and unlock exclusive career opportunities in the heart of downtown Detroit. We're offering a $2,000 sign-on bonus for qualified candidates who start before December 31st! This role is perfect for individuals seeking a dynamic evening schedule with competitive compensation and growth potential. You'll be the first point of contact for our high-profile clientele, representing our brand's commitment to excellence. Enjoy modern workspaces, comprehensive benefits, and a supportive team environment.
Responsibilities
- Manage front desk operations during evening hours (3 PM - 11 PM)
- Provide exceptional guest services including check-ins, concierge assistance, and problem resolution
- Handle multi-line phone systems with professional etiquette
- Coordinate with security and housekeeping teams for seamless operations
- Process reservations and manage guest billing systems
- Uphold strict confidentiality protocols for sensitive guest information
- Prepare daily activity reports and maintain accurate documentation
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening shifts
- Valid Michigan driver's license and reliable transportation
- Flexible availability to cover weekends and holidays
- Basic knowledge of downtown Detroit area attractions
- Professional appearance and polished demeanor