Job Description
Join our dynamic team at Detroit Premier Hospitality Group as an Evening Receptionist and receive a $1,500 sign-on bonus after 90 days of employment! We're seeking a polished professional to manage our front desk operations during evening hours, creating exceptional first impressions for our high-profile clientele. This role offers competitive compensation, comprehensive benefits, and a supportive work environment in the heart of downtown Detroit.
As a key ambassador of our brand, you'll handle guest inquiries, manage reservations, and coordinate with multiple departments to ensure seamless operations. If you thrive in fast-paced settings and possess exceptional interpersonal skills, apply today to start your rewarding career journey with us!
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM) including check-ins, check-outs, and guest assistance
- Handle high-volume phone calls and digital communications with professionalism and efficiency
- Coordinate with housekeeping, security, and maintenance teams for operational needs
- Process payments, manage cash handling procedures, and maintain accurate financial records
- Oversee facility security protocols and manage access control systems
- Create detailed shift reports and document guest feedback for management review
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 2 years of front desk or hospitality experience
- Exceptional communication and multitasking abilities
- Proficiency in reservation systems (e.g., Opera, Amadeus) and MS Office Suite
- Strong problem-solving skills with calm demeanor under pressure
- Valid Michigan driver's license and reliable transportation
- Ability to work flexible evenings, weekends, and holidays
- Professional appearance and polished business etiquette
- Basic knowledge of security protocols and emergency procedures