Job Description
Join our award-winning luxury hotel team as a Evening Receptionist and become the heart of our guest experience. We're seeking a polished professional to manage our front desk operations during evening hours, creating memorable first impressions for discerning travelers. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Bakersfield's premier hospitality destination.
Responsibilities
- Deliver exceptional guest service through in-person interactions and phone communications
- Manage check-in/check-out processes using hotel management systems
- Coordinate with housekeeping and security teams for seamless operations
- Handle guest inquiries, complaints, and special requests with discretion
- Maintain accurate reservation records and billing information
- Process payments and manage cash drawer with precision
- Uphold brand standards through professional appearance and demeanor
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera preferred)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible evening/weekend availability required
- Valid California driver's license and reliable transportation