Job Description
Join our award-winning team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and want to grow their career in luxury hospitality.
Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Detroit location. Our team culture emphasizes excellence, collaboration, and recognition for outstanding performance.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Coordinate with housekeeping and security teams
- Resolve guest inquiries and concerns promptly
- Maintain accurate reservation and billing records
- Process payments and manage cash drawer
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with PMS systems (e.g., Opera)
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- Flexibility to work weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Detroit area preferred