Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to create exceptional first impressions during our peak evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value exceptional customer service. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture in Charlotte's thriving hospitality sector.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Provide exceptional customer service via phone, email, and in-person inquiries
- Coordinate guest check-ins/check-outs and manage room assignments
- Handle cash transactions and maintain accurate financial records
- Operate reservation systems and troubleshoot booking discrepancies
- Collaborate with security and housekeeping teams for seamless operations
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hospitality/reception experience required
- Proficiency with PMS systems (e.g., Opera, Marriott) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math skills for cash handling and reporting
- Flexible availability including weekends and holidays
- High school diploma or equivalent; hospitality certification a plus