Job Description
Join our award-winning hospitality team as an Evening Receptionist at Premier Hospitality Group. This pivotal role combines exceptional customer service with administrative excellence to create memorable guest experiences during our peak evening hours. You'll be the first point of contact for our high-profile clientele, managing check-ins, coordinating VIP services, and ensuring seamless operations after 5 PM. This position offers flexible evening hours (3:30 PM - 12:00 AM) with competitive compensation and growth opportunities within our luxury hotel portfolio.
Responsibilities
- Deliver exceptional guest service through professional check-in/check-out procedures and personalized assistance
- Manage multi-line phone system, screen calls, and route communications to appropriate departments
- Coordinate with housekeeping and security teams for evening operations and guest requests
- Process payments, handle cash transactions, and maintain accurate financial records
- Monitor surveillance systems and respond to emergency situations following protocol
- Prepare nightly reports and ensure all documentation is completed accurately
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- Minimum 1 year experience in hospitality or customer-facing reception role
- Proficiency with Opera PMS or similar hotel management software
- Exceptional communication skills with ability to remain calm under pressure
- Valid Florida driver's license and reliable transportation for late shifts
- Advanced knowledge of Jacksonville area attractions and transportation options
- Ability to multitask in fast-paced environment while maintaining professional demeanor
- Must be available for flexible evening/night shifts including weekends and holidays
- CPR/First Aid certification preferred (training provided if needed)