Job Description
Join our dynamic team at Premier Hospitality Group as an Evening Receptionist and become the first point of contact for our valued guests! This premium part-time opportunity offers a flexible evening schedule in a modern, fast-paced environment. We're seeking a polished professional with exceptional customer service skills to manage front desk operations during high-traffic evening hours. Enjoy competitive compensation, comprehensive training, and a supportive workplace culture that values your contributions.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Answer multi-line phone system and direct inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Handle guest complaints with professionalism and discretion
- Maintain lobby area appearance and amenities
- Update reservation systems and manage booking changes
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services