Job Description
Join our award-winning hospitality team at the Houston Grand Hotel as an Evening Receptionist! We're seeking a polished, customer-focused professional to create memorable guest experiences during our busiest evening hours. This role offers competitive compensation, flexible scheduling, and opportunities for advancement in a luxury environment. If you thrive in fast-paced settings and excel at anticipating guest needs, we want to meet you.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and reservation management
- Handle guest inquiries with professionalism and resolve concerns promptly
- Manage multi-line phone system and direct communications efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through meticulous attention to detail
- Assist with evening event preparations and guest concierge services
Qualifications
- 1+ years of hospitality or customer service experience required
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera a plus)
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred