Job Description
Join our prestigious downtown Buffalo hotel as an Evening Receptionist and become the cornerstone of our guest experience. This high-paying role offers competitive compensation and a dynamic work environment in the heart of New York's second-largest city. We seek a polished professional to manage our front desk operations during evening hours, ensuring exceptional service for international and domestic guests alike. Enjoy a flexible schedule with evenings and weekends, comprehensive benefits package, and opportunities for career advancement in the luxury hospitality sector.
Responsibilities
- Deliver exceptional guest service through warm, professional interactions and personalized assistance
- Manage check-in/check-out processes efficiently using our proprietary hotel management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/security teams
- Process payments, manage cash drawers, and maintain accurate financial records
- Coordinate transportation arrangements, dining reservations, and concierge services
- Monitor security systems and emergency protocols during evening shifts
- Prepare daily reports and maintain detailed guest preference databases
Qualifications
- Minimum 2 years of luxury hospitality or high-end customer service experience
- Exceptional communication skills with fluency in English; multilingual abilities preferred
- Proficiency in hotel management software (Opera, Cloudbeds) and MS Office Suite
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving skills with attention to detail and accuracy
- Flexible schedule availability including evenings, weekends, and holidays
- Valid driver's license and clean driving record (for errand runs)
- Professional appearance and polished business etiquette