Job Description
Join Boston's premier luxury hospitality destination as our Evening Receptionist and earn top-tier compensation while setting the standard for exceptional guest experiences. This high-paying evening role offers unmatched work-life balance with shifts typically 4 PM - 12 AM, including weekends. At Metropolitan Luxury Suites, you'll be the cornerstone of our 24/7 operations, representing our brand's commitment to excellence in every interaction. Enjoy competitive benefits, premium amenities, and a vibrant downtown Boston location. We're seeking a polished professional ready to elevate our guest services while advancing their career in the heart of the city.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage multi-line phone systems and coordinate communications across departments
- Oversee reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries, complaints, and special requests with discretion
- Maintain pristine lobby environment and security protocols
- Coordinate with concierge and housekeeping teams for seamless operations
- Process payments and manage financial transactions accurately
Qualifications
- 3+ years luxury hospitality or high-end corporate reception experience
- Exceptional communication skills with polished professional demeanor
- Advanced proficiency in Opera, Fidelio, or similar PMS systems
- Ability to thrive in fast-paced evening/weekend environment
- Proven conflict resolution and multitasking abilities
- Valid Massachusetts hospitality certification preferred
- Fluency in English; Spanish/French a plus