Job Description
Join our dynamic team at Urban Hospitality Solutions as an Evening Customer Service Specialist! We're urgently hiring enthusiastic individuals to deliver exceptional guest experiences during our peak evening hours. This is a fantastic opportunity to work in Boston's vibrant hospitality sector while enjoying flexible scheduling and competitive compensation. Perfect for students, professionals, or anyone seeking evening work-life balance. Apply today and become part of a company that values your growth and contribution!
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening hours (4 PM - 12 AM)
- Manage and resolve guest inquiries with empathy and efficiency
- Process reservations, bookings, and payment transactions accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records of customer interactions and service metrics
- Contribute to continuous improvement of guest experience protocols
Qualifications
- High school diploma or equivalent; college students strongly encouraged to apply
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask and thrive in fast-paced evening environments
- Strong problem-solving abilities and attention to detail
- Proficiency with reservation systems and basic office software
- Reliable transportation to downtown Boston location