Job Description
Join our award-winning team at Big Easy Hospitality Services as an Evening Part-Time Customer Service Specialist! We're urgently seeking charismatic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive pay, dynamic work environment, and immediate start opportunities. Perfect for students, night owls, or those seeking supplemental income in the heart of New Orleans.
You'll be the face of our premium hospitality brand, handling inquiries, resolving concerns, and ensuring every guest feels welcomed. We provide comprehensive training and a supportive team culture where your contributions are valued. If you thrive in fast-paced settings and love helping people, this is your chance to shine!
Responsibilities
- Deliver exceptional customer service across phone, email, and in-person channels during evening shifts
- Manage guest inquiries, bookings, and resolve issues with empathy and efficiency
- Process transactions accurately while maintaining cash handling protocols
- Collaborate with night shift team to ensure seamless operations and service continuity
- Update customer records and maintain organized documentation systems
- Contribute to a positive team atmosphere during high-traffic evening periods
- Adhere to all safety and compliance standards during operational hours
Qualifications
- High school diploma or equivalent; some customer service experience preferred
- Excellent communication and interpersonal skills with a warm, professional demeanor
- Ability to multitask effectively in fast-paced evening environments
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work evenings, weekends, and holidays as required
- Basic computer proficiency and comfort with POS systems
- Must be reliable, punctual, and maintain a positive attitude under pressure
- Previous hospitality or service industry experience is a plus