Job Description
Experience the vibrant energy of New Orleans while enjoying a flexible work schedule! Grand Oaks Hotel seeks a charismatic Evening Receptionist to join our award-winning hospitality team. This part-time role offers perfect work-life balance with evening shifts, allowing you to enjoy the city's unique culture by day while providing exceptional service to our guests. Join our family-oriented environment where your smile makes a difference.
Responsibilities
- Warmly greet and assist guests with check-in/check-out processes
- Manage multi-line phone system and direct inquiries efficiently
- Handle reservations and manage booking systems accurately
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict cleanliness and security standards in the lobby area
- Act as the primary point of contact for after-hours guest needs
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required