Job Description
Join our dynamic team at Premier Hospitality Group as an Evening Receptionist where flexibility meets opportunity! We're seeking a polished professional to manage our front desk operations during evening hours, ensuring exceptional guest experiences while accommodating your schedule needs. This role offers the perfect work-life balance with flexible scheduling options, competitive compensation, and a vibrant work environment in Miami's bustling hospitality district.
As the face of our establishment, you'll create memorable first impressions through warm interactions and efficient service. Enjoy the freedom of varied shift options while contributing to our commitment to excellence. Whether you're a student, parent, or seeking supplemental income, this position adapts to your lifestyle without compromising on professional growth.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle guest inquiries with professionalism and resolve issues promptly
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and manage billing transactions securely
- Prepare daily reports and update property management systems
- Uphold brand standards through exceptional customer service
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Sabre)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of local attractions and services