Job Description
Join our dynamic team at Grand Anaheim Hotel as an Evening Receptionist! We provide all necessary equipment to ensure your success in this customer-facing role. Enjoy a flexible evening schedule while delivering exceptional service to our valued guests. This is a fantastic opportunity for hospitality professionals seeking a supportive work environment with modern tools provided.
Responsibilities
- Manage front desk operations during evening shifts with provided equipment
- Check in/out guests using our advanced PMS system
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams
- Perform nightly audits and report discrepancies
- Ensure lobby cleanliness and equipment functionality
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with provided hotel management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for errands)
- Flexible availability for evening shifts (3pm-11pm)
- Basic knowledge of Anaheim attractions and transportation