Job Description
Join our vibrant hospitality team as an Evening Receptionist at the prestigious Grand Plaza Hotel in Anaheim! We provide all necessary equipment including modern check-in systems, headsets, and office supplies. Enjoy a supportive work environment with evening shifts perfect for students or professionals seeking flexible hours. Be the welcoming face of our hotel while handling guest inquiries, managing reservations, and ensuring seamless operations during evening hours.
Responsibilities
- Manage guest check-ins/check-outs using hotel management systems
- Answer multi-line phone calls and direct inquiries appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Handle guest complaints with professionalism and empathy
- Monitor security systems and building access during evening hours
Qualifications
- Previous receptionist or customer service experience preferred
- Proficient with basic office equipment and reservation systems
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Flexible availability for evening shifts (typically 4 PM - 12 AM)
- High school diploma or equivalent required