Job Description
Join our award-winning team as an Evening Receptionist at Baltimore's premier hospitality destination! We're seeking a polished professional to create exceptional first impressions during our busiest evening hours. This flexible evening role offers competitive compensation, growth opportunities, and the chance to be the welcoming face of our prestigious downtown Baltimore venue.
Enjoy a dynamic work environment where your customer service excellence directly impacts guest satisfaction. We provide comprehensive training, supportive management, and a vibrant team culture that values work-life balance. Perfect for students, second-shift professionals, or career changers seeking evening flexibility.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage front desk operations including check-ins, reservations, and guest inquiries
- Coordinate with security and maintenance teams for facility management
- Maintain accurate guest records and administrative documentation
- Process payments and manage cash handling procedures
- Prepare evening reports and update booking systems
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year customer service or front desk experience
- Exceptional communication and interpersonal skills
- Proficiency with booking software and MS Office suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid Maryland driver's license preferred
- Evening/weekend availability required
- High school diploma or equivalent required