Job Description
Join our dynamic team as an Evening Customer Service Specialist in the heart of Indianapolis! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible position offers competitive compensation and growth opportunities within our award-winning hospitality group.
Our ideal candidates thrive in fast-paced environments and are passionate about creating memorable moments for our diverse clientele. With evening shifts typically running 4:00 PM - 10:00 PM, this role perfectly complements students, parents, or professionals seeking supplemental income.
Responsibilities
- Deliver exceptional customer service through in-person and digital channels
- Manage reservation systems and process payments accurately
- Resolve guest inquiries and concerns with professionalism
- Collaborate with day team to ensure seamless operations
- Maintain cleanliness and organization of service areas
- Assist with inventory management and restocking procedures
- Participate in evening team briefings and training sessions
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible availability including weekends and holidays
- Basic proficiency with reservation software and POS systems
- Valid Indiana driver's license (for potential errands)
- High school diploma or equivalent required