Job Description
Join our award-winning team as an Evening Receptionist at the heart of Charlotte's vibrant hospitality scene. We're seeking a polished professional to manage front desk operations during evening hours, creating exceptional guest experiences while ensuring seamless operations. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding luxury hotel chain.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Coordinate with housekeeping and security teams for evening operations
- Handle reservation management and VIP guest requests
- Maintain accurate guest records using property management software
- Resolve guest concerns promptly and professionally
- Prepare nightly reports and manage cash handling procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Flexible evening/weekend availability required
- High school diploma or equivalent required
- Basic knowledge of Charlotte area preferred