Job Description
Join our award-winning team as an Evening Receptionist at the heart of Tulsa's hospitality scene. We're seeking a polished professional to manage our front desk operations during peak evening hours. This role offers competitive pay, comprehensive benefits, and a dynamic work environment in downtown Tulsa. You'll be the first point of contact for our high-profile clientele, ensuring exceptional experiences while maintaining operational excellence. If you thrive in fast-paced settings and excel in customer relations, this is your opportunity to shine.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/check-outs with efficiency and professionalism
- Answer multi-line phone system and route inquiries appropriately
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash drawer reconciliation
- Maintain accurate guest records in property management system
- Resolve guest concerns with discretion and solutions-oriented approach
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Microsoft Office and property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Professional appearance and polished demeanor
- Valid Oklahoma driver's license (for occasional errands)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred