Job Description
Join our dynamic hospitality team as an Evening Receptionist with flexible scheduling! We're seeking a polished professional to manage our front desk operations during evening hours at our boutique Portland hotel. This role offers adaptable shifts (evening/night) while maintaining exceptional service standards. Enjoy competitive compensation, free parking, and a vibrant downtown location. Perfect for students or professionals seeking work-life balance.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Handle phone calls and digital communications with exceptional professionalism
- Maintain accurate reservation systems and guest records
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash handling procedures
- Resolve guest concerns promptly and escalate complex issues appropriately
- Prepare nightly reports and ensure security protocols are followed
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evening/night shifts
- High school diploma or equivalent required
- Basic knowledge of Portland area attractions preferred