Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group, Indianapolis' premier luxury hospitality provider. This key role combines exceptional customer service with administrative precision to create unforgettable guest experiences during evening hours. You'll be the first point of contact for our high-profile clientele, managing check-ins, coordinating concierge services, and maintaining a sophisticated atmosphere. We offer competitive compensation, flexible scheduling, and opportunities for professional growth in a vibrant downtown location.
Responsibilities
- Manage guest check-ins/checkouts and reservation inquiries with professionalism
- Operate multi-line phone systems and digital communication platforms
- Coordinate with security and housekeeping teams for evening operations
- Maintain accurate guest records and confidential information
- Assist with event coordination and VIP guest preparations
- Process payments and manage cash handling procedures
- Ensure lobby and common areas are impeccably maintained
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Exceptional verbal communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Valid Indiana driver's license preferred
- Basic knowledge of Indianapolis area attractions