Job Description
Join our award-winning team as an Evening Receptionist at Grandview Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours, delivering exceptional guest experiences while maintaining a sophisticated atmosphere. This full-time role includes a competitive hourly rate plus a $1,500 sign-on bonus for qualified candidates who start before December 31st. Enjoy our modern downtown Toledo location, flexible scheduling, and opportunities for advancement within our growing hospitality brand.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable first impressions. We offer comprehensive training, paid time off, and a supportive team culture that values work-life balance. Apply today to become part of Toledo's premier hospitality experience!
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM), including check-ins, check-outs, and guest inquiries
- Operate property management software efficiently while maintaining accurate guest records
- Handle multi-line phone system with professionalism, directing calls and taking messages
- Process payments, manage reservations, and coordinate with housekeeping/ maintenance teams
- Uphold brand standards through impeccable grooming and exceptional customer service
- Monitor security protocols and emergency procedures during evening hours
- Assist with basic administrative tasks including filing, report generation, and supply inventory
Qualifications
- Minimum 1 year experience in front desk, hospitality, or customer service role
- Proficiency with property management systems (e.g., Opera, Cloudbeds) or similar software
- Exceptional communication and interpersonal skills with strong attention to detail
- Ability to multitask effectively in high-pressure situations while maintaining composure
- Flexible schedule availability including evenings, weekends, and holidays
- Professional appearance with polished communication skills
- Basic knowledge of Toledo area attractions and services for guest recommendations
- High school diploma or equivalent; hospitality certification preferred