Job Description
Join our award-winning team as an Evening Receptionist at Memphis Hospitality Solutions! We're seeking a polished professional to manage front desk operations during evening hours (3 PM - 11 PM). This role is perfect for individuals seeking a dynamic work environment with growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Memphis location.
Responsibilities
- Manage front desk operations including guest check-ins/check-outs and reservation management
- Handle multi-line phone system with exceptional call etiquette
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest inquiries with professionalism and discretion
- Perform administrative tasks including filing and data entry
- Uphold brand standards through impeccable presentation
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service or reception experience
- Proficiency in reservation systems (e.g., Opera, Sabre)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Basic knowledge of hotel/motel operations
- Valid driver's license and reliable transportation