Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're urgently seeking a polished professional to manage our front desk operations during evening hours (4 PM - 12 PM). This role is perfect for detail-oriented individuals who thrive in fast-paced environments and excel at creating exceptional first impressions. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our award-winning hospitality organization.
Responsibilities
- Manage all incoming calls, emails, and guest inquiries with exceptional professionalism
- Handle check-in/check-out procedures for hotel guests with accuracy and efficiency
- Coordinate with housekeeping and security teams for seamless operations
- Maintain a clean, organized reception area and manage office supplies
- Process payments and manage billing transactions using our POS system
- Assist with event coordination and guest requests during evening hours
- Document daily operations and prepare shift reports for management
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and multitasking abilities
- Strong attention to detail and problem-solving skills
- Ability to work independently and make sound decisions
- Basic knowledge of hospitality industry standards
- Flexible availability including weekends and holidays
- Positive attitude and commitment to guest satisfaction