Job Description
Join our award-winning hospitality team at Boston Premier Hotel as an Evening Receptionist and become the face of our luxury property during peak evening hours. This critical role requires exceptional customer service skills and the ability to manage high-traffic guest interactions with grace and professionalism. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, managing reservations, and creating memorable experiences that embody Boston's renowned hospitality culture. Enjoy flexible evening shifts while working in a stunning downtown location with competitive compensation and growth opportunities.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warm professionalism
- Handle reservation modifications and inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams for guest requests
- Monitor property access and maintain lobby security protocols
- Update guest profiles in property management systems
- Address guest concerns promptly and escalate complex issues
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible schedule availability including weekends/holidays
- Professional appearance and polished demeanor
- Boston hospitality knowledge preferred