Job Description
Join our prestigious Louisville Grand Hotel as an Evening Receptionist and become the welcoming face of our luxury property. This part-time evening position offers a competitive hourly rate and the opportunity to work in a dynamic, high-end environment. As the first point of contact for our late-evening guests, you'll deliver exceptional service while managing front desk operations with professionalism and efficiency. Enjoy flexible evening hours and a supportive team culture that values your contributions.
Responsibilities
- Greet and assist arriving guests with check-in procedures during evening hours
- Manage phone communications, reservations, and guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest needs
- Maintain a clean, organized front desk and lobby area
- Handle emergency situations calmly and follow protocol
- Prepare nightly reports and update guest information systems
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems and MS Office Suite
- Ability to multitask and prioritize in a fast-paced setting
- Professional appearance and excellent problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required