Job Description
Join our award-winning downtown Detroit team as an Evening Receptionist at Metropolitan Hospitality Group! We're urgently seeking a polished professional to manage our front desk operations during evening hours (4 PM - 12 AM). This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy providing exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality brand.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and reservation management
- Handle guest inquiries with professionalism and resolve issues promptly
- Maintain accurate records of guest communications and transactions
- Coordinate with housekeeping and security teams for seamless operations
- Process payments using POS systems and manage cash handling procedures
- Uphold brand standards through exceptional service and cleanliness
- Assist with administrative tasks such as scheduling and report generation
Qualifications
- Minimum 1 year of front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexible availability for evening/weekend shifts
- Basic knowledge of hotel operations preferred
- Valid Michigan driver's license (if transportation required)