Job Description
Join our award-winning team as an Evening Receptionist at Baltimore's premier luxury hotel! We're seeking a polished professional to create exceptional guest experiences during our high-traffic evening hours. This role offers competitive pay, flexible scheduling, and opportunities for career growth within our expanding hospitality brand.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Check-in/check-out guests using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Prepare end-of-day reports and secure cash drawers
- Uphold brand standards through professional appearance and communication
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Maryland driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Basic math and cash handling aptitude
- Professional appearance and demeanor