Job Description
Join our prestigious hospitality team as an Evening Receptionist at The Greensboro Grand Hotel. We're seeking a polished professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for someone who thrives in fast-paced environments and values creating memorable first impressions. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location in the heart of Greensboro, NC.
What We Offer:
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holiday pay
• Employee discounts on hotel services
• Career advancement opportunities
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM)
- Check in/out guests efficiently while maintaining accurate records
- Handle reservation inquiries and modifications via phone/in-person
- Resolve guest complaints with professionalism and empathy
- Process payments and manage cash drawer reconciliation
- Coordinate with housekeeping and security teams
- Maintain cleanliness and organization of lobby area
- Assist with event setup and special requests
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexible availability including weekends and holidays
- Basic knowledge of Greensboro area attractions
- Ability to stand for extended periods