Job Description
Join our award-winning downtown Greensboro hotel as an Evening Receptionist and become the cornerstone of our guest experience. This high-paying role offers competitive compensation, comprehensive benefits, and opportunities for growth in a luxury hospitality environment. We seek a polished professional who thrives in evening hours to manage our front desk operations with excellence. Enjoy a supportive team culture, state-of-the-art facilities, and the satisfaction of creating memorable guest moments.
Responsibilities
- Deliver exceptional guest service through personalized check-ins, check-outs, and concierge assistance
- Manage reservations, room assignments, and billing with precision using Opera PMS
- Handle high-volume phone inquiries and multi-line switchboard operations
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
Qualifications
- Minimum 2 years luxury hospitality or high-end reception experience
- Proficiency in reservation systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced evening environments
- Professional appearance and polished customer service demeanor
- Flexible availability including weekends and holidays
- High school diploma or equivalent; hospitality certification preferred