Job Description
Join our award-winning hospitality team as an Evening Receptionist at Louisville Grand Hotel! We're seeking a polished professional to manage our front desk during evening hours, ensuring exceptional guest experiences. This part-time role offers competitive pay, flexible scheduling, and growth opportunities in Louisville's vibrant downtown district. If you thrive in fast-paced environments and possess outstanding communication skills, we encourage you to apply today!
Responsibilities
- Manage front desk operations during evening shifts (3 PM - 11 PM)
- Check guests in/out efficiently using hotel management software
- Handle phone calls and guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Resolve guest concerns promptly and maintain service standards
Qualifications
- 1+ years of front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including weekends and holidays
- High school diploma or equivalent required