Job Description
Join our award-winning team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours (4:00 PM - 12:00 AM). This direct hire position offers stability, competitive compensation, and growth opportunities within our luxury hospitality brand. Enjoy a vibrant downtown Toledo location with free parking and comprehensive benefits.
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Handle multi-line phone system and route calls appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest needs
- Utilize hotel management software (Opera PMS preferred)
- Uphold brand standards through exceptional customer service
- Prepare nightly reports and manage key inventory
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with Microsoft Office and hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening shifts
- High school diploma or equivalent required
- Flexibility to work weekends and holidays
- Valid Ohio driver's license preferred
- CPR/First Aid certification a plus