Job Description
Join our dynamic team as a Remote Evening Receptionist and be the first point of contact for our clients! We're seeking a polished professional to manage our virtual front desk during evening hours (3 PM - 11 PM PST). This fully remote role offers the perfect blend of flexibility and responsibility, ideal for night owls who excel in customer service and thrive in independent environments.
You'll represent our brand with exceptional professionalism while handling inquiries, scheduling, and administrative tasks from the comfort of your home. Enjoy a competitive hourly rate, comprehensive training, and a supportive team culture that values work-life balance. If you're detail-oriented, tech-savvy, and passionate about creating positive client experiences, we encourage you to apply today!
Responsibilities
- Manage virtual reception desk during evening hours (3 PM - 11 PM PST), handling all incoming calls and video conferences
- Screen and route inquiries to appropriate departments, ensuring timely responses
- Maintain accurate visitor logs and appointment schedules using our CRM system
- Process incoming/outgoing mail and deliveries for Portland office
- Assist with administrative tasks including document preparation and data entry
- Coordinate with on-site staff for urgent after-hours requests
- Uphold company standards for professionalism and client confidentiality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or reception roles
- Proficiency with virtual reception software (e.g., Aircall, Calendly)
- Exceptional verbal communication and active listening skills
- Ability to multitask in a remote environment with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude and problem-solving mindset