Job Description
Join our dynamic team as an Evening Receptionist at Baltimore Hospitality Group! We're seeking a polished professional to provide exceptional front-desk support during evening hours. This role is perfect for individuals who thrive in fast-paced environments and enjoy creating memorable guest experiences. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture in the heart of downtown Baltimore.
Responsibilities
- Manage front desk operations during evening shifts (4:00 PM - 12:00 AM)
- Answer and direct phone calls with professional etiquette
- Check guests in/out using property management systems
- Handle guest inquiries and resolve issues promptly
- Process payments and manage cash drawer operations
- Maintain a clean, organized reception area
- Coordinate with overnight security staff
Qualifications
- High school diploma or equivalent required
- 1+ years receptionist or customer service experience
- Proficient with Microsoft Office Suite
- Strong verbal communication skills
- Ability to multitask in high-pressure situations
- Professional appearance and demeanor
- Flexibility to work weekends and holidays