Job Description
Join our prestigious downtown Washington, DC hotel as an Evening Receptionist and become the first point of contact for our discerning international clientele. This high-visibility role offers a competitive hourly rate, flexible scheduling, and opportunities for advancement within our luxury hospitality brand. Enjoy complimentary parking, employee discounts, and a vibrant work environment in the nation's capital.
Responsibilities
- Manage check-in/check-out procedures for VIP guests and corporate clients
- Operate PMS systems and process secure payment transactions
- Coordinate concierge services and transportation arrangements
- Respond to emergency situations with calm professionalism
- Monitor security protocols and access control systems
- Train junior staff on operational procedures
- Prepare daily shift reports for management review
Qualifications
- Minimum 2 years luxury hospitality or high-end reception experience
- Expert knowledge of Opera PMS or similar systems
- Exceptional multilingual communication skills (Spanish/French preferred)
- Valid DC security clearance or ability to obtain within 30 days
- Advanced conflict resolution and de-escalation abilities
- Proficient in Microsoft Office Suite and property management tools
- Flexible availability including weekends and holidays