Job Description
Join our dynamic team at Premier Hospitality Group as an Evening Receptionist and be the first point of contact for our guests during prime evening hours. This role offers immediate start for candidates who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive pay, flexible evening shifts, and a supportive workplace culture.
We're seeking a professional, detail-oriented individual to manage front desk operations during evening hours. You'll handle guest check-ins, manage reservations, and ensure seamless service transitions to overnight staff. This position is perfect for night owls who enjoy contributing to memorable guest experiences while maintaining a healthy work-life balance.
Responsibilities
- Manage guest check-ins and check-outs with efficiency and warmth
- Answer and direct incoming calls professionally
- Process payments and handle billing inquiries
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and reservation systems
- Resolve guest complaints and service requests promptly
- Prepare end-of-day reports and secure cash handling procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent required