Job Description
Join our award-winning team as an Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to manage our front desk operations during evening hours (3 PM - 11 PM). This role is the first point of contact for our high-end clientele, requiring exceptional communication skills and a commitment to flawless service. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Santa Ana. If you thrive in fast-paced settings and excel at multitasking, apply today to become part of our renowned hospitality family!
Responsibilities
- Manage front desk operations including guest check-ins, calls, and reservations during evening shifts
- Maintain immaculate lobby and reception areas with constant attention to detail
- Coordinate with housekeeping and security teams for seamless evening operations
- Handle guest inquiries and resolve issues with professionalism and discretion
- Process payments and manage financial transactions using POS systems
- Update guest information and maintain accurate reservation records
- Assist with event setup and special evening requests as needed
Qualifications
- Minimum 2 years of receptionist or customer service experience in hospitality or luxury retail
- Exceptional verbal and written communication skills with a polished demeanor
- Proficiency in reservation systems (e.g., Opera, Sabre) and MS Office Suite
- Ability to multitask effectively in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of emergency procedures and safety protocols
- Professional appearance and positive attitude at all times